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Privacy Policy

Last Updated: March 3, 2026

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Epilogue (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

This policy is intended to comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
 

1. Information We Collect
 

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Details shared through contact forms

  • Information related to funeral or celebration-of-life planning
     

Because of the nature of our services, some information shared with us may be sensitive. We treat all personal information with discretion and care.

We may also collect limited technical information automatically, such as:

  • IP address

  • Browser type

  • Pages visited

  • Cookies and usage data
     

2. How We Use Your Information
 

We use the information we collect to:

  • Respond to inquiries

  • Provide planning and coordination services

  • Communicate about consultations and services

  • Improve our website and user experience

  • Comply with legal and regulatory requirements
     

We do not sell, rent, or trade your personal information to third parties.
 

3. Sharing of Information
 

We may share personal information only when necessary to provide our services, such as:

  • Coordinating with funeral homes or licensed providers (with your consent)

  • Working with venues, vendors, or service partners

  • When required by law
     

We only share information that is necessary for the specific purpose and expect third parties to handle it appropriately.
 

4. Consent


By contacting us, submitting a form, or engaging our services, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.


You may withdraw your consent at any time, subject to legal or contractual obligations.


5. Data Security


We take reasonable administrative and technical measures to protect your personal information against loss, theft, misuse, unauthorized access, or disclosure.
 

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
 

6. Cookies and Website Tracking
 

Our website may use cookies or similar technologies to enhance user experience and analyze site traffic. You can adjust your browser settings to decline cookies if you prefer.
 

7. Access and Correction
 

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate.

To make a request, please contact us using the information below.
 

8. Third-Party Links
 

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
 

9. Retention of Information
 

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
 

10. Contact Us
 

If you have questions about this Privacy Policy or how your information is handled, please contact:
 

Epilogue
info@epilogueplanning.ca
905-512-9949

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